Refund policy

At all times, your satisfaction is our priority!

All sales are final. No return or refund can be made. 

Damages are very rare but can happen. Fabric isn't always perfect. Even if we inspect the material before shipping, we might not see those small imperfections. In the case of one or more damaged items received, you must contact us by email at : lestissees@gmail.com and provide us with a picture of the damaged goods within 7 days upon reception of your material. 

The following conditions must have been respected : Fabric must not have been washed, cut or used. Obviously, each situation will be considered and taken care of individually in order to offer you the best possible service.  

READ CAREFULLY

  • Any stains, holes or blemishes within an inch of the edge are considered acceptable.
  • Knit stitches that are missing or pulled on the wrong side of the fabric and which do not distort the face are considered acceptable.
  • Fabrics cut within 1 to 3 cm from the edge are considered acceptable.
  • Stains on the inside of the fabric are considered acceptable if they do not appear on the right side.
  • Fabric may shrink after the first wash. You might want to purchase more than the exact length required for your project. 

No order can be cancelled if we have already cut your fabric. In the case where a refund is issued, a 5% administration fee of your total bill will be charged.

No refund or compensation will be issued if items you ordered a few days ago is now on sale. We cannot retroactively apply any discounts to order placed before or after a sale.

If you have purchased a product and it is unfortunately sold out on our website, we will contact you immediately. It is a very rare situation but it can arise. You will be offered a choice between a refund of the item at the price you paid or a replacement of the product with an item of the same value.

PLEASE NOTE

Depending on your monitor or device when viewing our website, there might be some discrepancies with products colors. We will not issue a refund if this is the case.