Delivery, Returns and Refunds
We offer reliable nationwide delivery through trusted shipping partners.
For Québec and Ontario provinces, we use Purolator. In case Purolator does not service your address, we may need to use Canada Post services, which could incur additional charges, especially for addresses with P.O. boxes. We also charge extra fees for shipping to remote or rural areas where delivery costs are higher. We'll provide you with proof of shipping costs.
As for the other provinces of Canada, the USA and international shipping, we rely on Canada Post services.
Learn more about USA and international shipping here
Once you place an order, we require 2 to 5 business days for processing.
**Please note that flash sales or promotional periods may result in longer processing times.
Please note that shipping costs for combined orders will not be refunded.
To qualify for any delivery promotion, you must purchase items totalling the required amounts in one single order.
LOCAL PICK UP
We provide the convenience of in-store pick-up for your orders.
Our store is located at 6666 Papineau Avenue, Montreal.
Pick-Up hours vary according to our monthly schedule. Please refer to the schedule.
Please allow up to 5 business days for your order to be prepared.
Our top priority is ensuring your satisfaction at all times!
Please note that all sales are final, and we do not offer returns or refunds. However, we understand that damages can occur during shipping, and small imperfections may exist despite our inspections.
If you receive one or more damaged items, please email us at email@example.com within 7 days of receiving your material and attach a picture of the damaged goods.
Please ensure that the fabric has not been washed, cut, or used before contacting us.
We'll take individual care to assess each situation and offer the best possible service.
We strive for excellence in our products and customer service, but some imperfections may occur with fabric.
Please note that stains, holes, or blemishes within an inch of the edge are considered acceptable. Missing or pulled knit stitches on the wrong side of the fabric that do not distort the face are also considered acceptable. Additionally, fabric cut at 1 to 3 cm from the edge is acceptable. Stains on the inside of the fabric are also acceptable if they do not appear on the right side.
Please be aware that fabric may shrink after the first wash, so we recommend purchasing slightly more than the exact length required for your project.
We cannot cancel or refund orders once we've cut your fabric. If a refund is necessary, a 5% administration fee of your total bill will be charged.
We cannot offer refunds or compensation for items purchased a few days before they go on sale.
If a product is sold out, we'll contact you immediately to offer either a refund of the item at the price you've paid or a replacement with a product of equal value.
Please note that monitor or device settings may affect how you view product colours on our website. We cannot issue a refund if there are discrepancies between the product image and the actual colour.