Everything you need to know when ordering from a country outside of Canada
We currently ship to the following countries :
- United Kingdom
- United States (at the exception of the U.S. territories, Micronesia, Hawaï and Alaska)
- New Zealand
IMPORT DUTIES - UNITED STATES
American shoppers can order goods valued at $800 USD or less without being charged any duties.
For all orders over $800 USD, you are responsible to pay customs duty (or import tax) on any goods you move across the US border from Canada.
Orders from United States are exempted from Canadian sales tax.
IMPORT DUTIES - INTERNATIONAL
Orders from any country outside of Canada are exempted from Canadian sales tax.
Duties, taxes, and import charges are the responsibility of the purchaser and may be charged to you upon delivery.
Our website operates in Canadian Dollars.
Please refer to xe.com for real time currency exchange rates.
RETURNS AND REFUNDS
We do not accept any return or refund claim because of unpaid import fees by customers.
For more information about our return and refund policy, please read the following page.
SHIPPING FEES & CARRIER
International orders are sent via Canada post services.
Please note that orders over 30 lbs / 13 kg may incur additional shipping charges once the order is packed and weighed.
Please consult our FAQ section to see how to add an item to a non-processed order without being charged additional shipping fees.
Once received, orders can take up to 5 business days to be processed.
Once your order leaves our warehouse, please refer to your selected shipping option that you selected and your tracking number in order to know how much time it will take to arrive to its destination.
We are not responsible for delays that may occur due to COVID-19 pandemic, weather, customs, or any other unexpected circumstances.
Orders placed during or following a promotion period may take longer to ship from our shop.