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We deliver across Canada with Purolator for Québec and Ontario provinces and with Canada Post services for the other provinces of Canada and for USA*.
Once the order is received, the processing time is from 2 to 5 business days.
The delays may be longer when placing an order during a flash sale or a promotion period**.
* If Purolator doesn't ship to your address and we need to use Canada Post services, additional charges may apply (adresses with P.O. box for example). Additional shipping fees will be charged for parcels delivered in rural areas where delivery costs are out of the ordinary. A proof of shipping costs will be provided to you.
** If multiple orders are combined, the costs of shipping won't be refunded. To qualify for the delivery promotion, items totalling the required amounts must be purchased in one single order.
LOCAL PICK UP
As we are undergoing major renovations, we offer 2 addresses for pickups : Les Cèdres* and Montréal**.
Only the Montréal address will appear at checkout. For those who wish to pickup at Les Cèdres, you have to choose the location in Montréal and email us to inform us of your chosen pickup location and for further information regarding schedules for pickup.
*Les Cèdres : Orders can be picked up on weekdays only at 920 Chemin Saint-Féréol, Les Cèdres, QC J7T 1N3. Availabilities for pickup at this location are: Monday to Thursday from 8h00 to 17h00 and Friday from 8h00 to 11h00
**Montréal : The address in Montréal will temporarily be 6520 Rue Saint-Hubert Montréal QC H2S 2M3. Orders can be picked up from the Monday following your purchase upon appointment only. Availabilities for pickup at this location are: Monday to Friday from 17h30 to 21h00 and Saturday from 9h00 to 17h00 upon appointment only.
RETURNS AND REFUNDS
At all times, your satisfaction is our priority!
All sales are final. No return or refund can be made.
Damages are very rare but they can happen. Fabric isn't always perfect. Even if we inspect the material before shipping, we might not see those small imperfections. In the case of one or more damaged items received, you must contact us by email at : firstname.lastname@example.org and provide us with a picture of the damaged goods within 7 days upon reception of your material.
The following conditions must have been respected : Fabric must not have been washed, cut or used. Obviously, each situation will be considered and taken care of individually in order to offer you the best possible service.
Any stains, holes or blemishes within an inch of the edge are considered acceptable.
Knit stitches that are missing or pulled on the wrong side of the fabric and that do not distort the face are considered acceptable.
Fabric cut at more or less 1 to 3 cm from the edge is considered acceptable.
Stains on the inside of the fabric are considered acceptable if they do not appear on the right side.
Fabric may shrink after the first wash. You might want to purchase more than the exact length required for your project.
No order cancellation or refund can be made if we have already cut your fabric. In the case where a refund is issued, a 5% administration fee of your total bill will be charged.
If you have purchased a product and it is unfortunately sold out, we will contact you immediately. It is a very rare situation but it can happen. You will be offered a choice between a refund of the item at the price you've paid or a replacement of the product with an item of the same price.
Depending on your monitor or device when viewing our website, there might be some discrepancies with products colors. We will not issue a refund if this is the case.